Account Manager Terminal 4 JFK AIrport

Summary

Optimizes operational efficiencies and promote service excellence by continuously delivering on performance and customer expectations. Ensures the delivery of services is consistent, professional and safe.

Essential Duties and Responsibilities

• Establishes or implements goals and standards to maintain and control operational standards for customer.

• Enforcement of company policies and procedures.

• Monitors performance against plans and initiates corrective actions to improve results.

• Determines needs to achieve customer’s operational goals.

• Promote regular interaction with customer to promote measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes.

• Directs activities to ensure superior customer service.

• Responsible for maintaining a positive employee relations work environment and collaborative relationships.

• Ensures appropriate staffing levels are met.

• Manages performance metrics to include: On-time Performance; Customer Service satisfaction.

• Can meet the Station’s attendance standards.

• MBA (Monthly Baggage Ratio)

Competencies

• Strategic Thinking

• Business Acumen

• Leadership

• Results Driven

• Problem Solving/Analysis

• Collaboration Skills

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent focus on Customer and Client satisfaction

• Ability and willingness to work harmoniously in a team environment

• Strong leadership, but stronger team player

• Ability to work under pressure

• Excellent communications skills - communicate effectively, verbally and in writing

• High Computer skills, experience with various software programs

• Ability to excel under pressure of meeting deadlines

Education

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.

Equal Opportunity Employer

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.